Website Policies

Refund policy

Any order purchased from dididesk.com* can be returned or exchanged within 60 days. If not completely satisfied, simply return the product for a prompt refund. You are responsible for return shipping charges.

DidiDesk reserves the right to abort any transaction by refunding the customer.

In the case of a Preorder, DidiDesk will strive to deliver the item in a reasonable amount of time, but does not guarantee delivery dates.

A refund can be requested by the client at any time before the order has been shipped.

Whether you are returning for a refund, exchange or warranty request, please do the following before shipping: 1. Place a copy of your order receipt in the shipping box with the item(s) you are returning. 2. Make sure to include your order number, email, first and last name. 3. Indicate the reason for the return. 4. State if you would like a refund or exchange. 5. Ship to: NEURALDECISIONS LLC 1001 West Loop Ste 645 St. Houston, TX 77027

*Products purchased from any other retailer or website (Amazon, The Grommet, etc.) must be returned to original seller.
**Shipping fees are non-refundable

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Shipping policy

DidiDesk ships to the 48 contiguous U.S. states, Alaska, Hawaii, U.S. Territories and APO/FPO addresses. Products can be shipped to anywhere that has a physical address and can receive packages via UPS Ground. We do not ship to PO Boxes. There is a 1-2 business day process time for all orders. While we strive to ship an order within 2 working days, we can’t directly control the delivery times beyond our end. As a general rule, assume that your shipment will take 5–7 working days. APO addresses will be shipped via USPS and cannot be rush shipped. Orders Under 1 lb ship for a flat rate of $2.99. Orders over 1 lb are $4.99 within 48 contiguous U.S. states and APO/FPO addresses. (Additional charges will apply for shipments to Alaska, Hawaii, and U.S. Territories) Orders qualifying for FREE or discounted shipping promotions are shipped via ground service to the 48 contiguous U.S. states only (excluding Alaska, Hawaii, U.S. Territories, and APO/FPO addresses). All orders ship UPS Ground to Alaska, Hawaii and US Territories at a flat rate of $29.95. Duties and Taxes may apply and are the customer's responsibility."

DidiDesk® is not responsible for delays due to any weather condition. During the holiday season, order processing and shipping times may be delayed due to volume.

Orders cannot be shipped to a P.O. box.

*Shipping fees are non-refundable

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Terms of service

What Information Do We Collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address. You may, however, visit our site anonymously.

What Do We Use Your Information For?
Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
• To administer a contest, promotion, survey or other site feature
• To send periodic emails: The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Do We Use Cookies?
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information). We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and keep track of advertisements.

Do We Disclose Any Information To Outside Parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third Party Links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent
By using our site, you consent to our privacy policy.

Text Marketing and Notifications
By entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 15 a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you with in any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

Changes To Our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date. Last Modified On October 7, 2020

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